IT Specialist
Nasr City, Cairo
IT Specialist
Nasr City, CairoPosted 20 days ago- 104Viewed
- 8In Consideration
- 76Not Selected
Job Details
Skills And Tools:
Job Description
*Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction.
* Perform hardware and software installations, configurations and updates as needed.
* Provide quick resolution and excellent interpersonal skills
* Prioritize and manage several open issues at one time
* Provide constant feedback on processes and make recommendations on areas to improve
* Keep record of problems and their solutions
* Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
* Tracking and following-up the IT hardware stock.
* Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
* Work with Active Directory, DHCP, DNS and troubleshoot daily problems.
* Work with FortiGate firewall and create firewall policies up on request.
* Work with VMware ESXI and backup systems (Veeams)
* Work and support with other software the company using
* Can handle IT department requirements and follow/upgrade IT policies.
Job Requirements
*Bachelor degree in IT, Computer Science or similar relevant field
* 1-3 Years of experience.
* Experience in computer network, administration, hardware, and installation.
* proven Knowledge in Windows server services “”AD, DNS, DHCP, GPO…etc.”
* Proven knowledge in dealing with Office 365, Kaspersky Security Center, Sophos and fortigate Firewall, VMware ESXI.
* CCNA and MCSA are preferred (courses or self-study at least).
* Excellent communication and interpersonal skills
