IT Specialist

Med Sol Life Sceinces -
Nasr City, Cairo

IT Specialist

Full Time

On-site

Med Sol Life Sceinces -
Nasr City, Cairoposted 1 month ago

165Applicants for1 open position

104Viewed

8In Consideration
76Not Selected

Job Details

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Job Description

*Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction.

* Perform hardware and software installations, configurations and updates as needed.

* Provide quick resolution and excellent interpersonal skills

* Prioritize and manage several open issues at one time

* Provide constant feedback on processes and make recommendations on areas to improve

* Keep record of problems and their solutions

* Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

* Tracking and following-up the IT hardware stock.

* Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.

* Work with Active Directory, DHCP, DNS and troubleshoot daily problems.

* Work with FortiGate firewall and create firewall policies up on request.

* Work with VMware ESXI and backup systems (Veeams)

* Work and support with other software the company using

* Can handle IT department requirements and follow/upgrade IT policies.

Job Requirements

*Bachelor degree in IT, Computer Science or similar relevant field

* 1-3 Years of experience.

* Experience in computer network, administration, hardware, and installation.

* proven Knowledge in Windows server services “”AD, DNS, DHCP, GPO…etc.”

* Proven knowledge in dealing with Office 365, Kaspersky Security Center, Sophos and fortigate Firewall, VMware ESXI.

* CCNA and MCSA are preferred (courses or self-study at least).

* Excellent communication and interpersonal skills