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Job Description
We at Fengany.com are looking for an E-Commerce Order Fulfillment Agent /Operations Coordinator to join our growing team. We're looking for a team player who has the potential to grow in the position at a high pace and capture more responsibilities and be able to eventually lead a team by the second year.
We accept the minimum experience and we promise you a sound learning environment and exponential growth, but you have to demonstrate your commitment potential as a valuable team player.
- The eCommerce Order Fulfillment Agent will be responsible for fulfillment activities, online sales, and operating activities.
- The eCommerce Order Fulfillment Agentwill work closely with Sales Team, Vendor Partners, and Shipping Services Suppliers to support smooth and efficient operations.
Job Requirements
- Very good English command
- Very good computer skills (Browser & Office)
- Manage & execute e-commerce order processing and inventory fulfillment requirements.
- Interact routinely (telephone and email) with Customers, the Sales Team, Vendors, and Warehouses.
- Analyze data to monitor performance and plan improvements and demand.
- Solve logistical problems and produce new solutions.
- Process Return Merchandise Authorizations.
- Provide exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving escalated customer concerns.
- Assist in website updates.
