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Customer Care Specialist - Middl...

New Cairo, Cairo

Customer Care Specialist - Middle East & North- Africa (MENA)

New Cairo, Cairo
Posted 24 days ago
28Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Rovensa Next is the Rovensa Group's global business unit dedicated to biosolutions for agriculture.
  • Rovensa Next aims at sustainable and responsible agriculture, supporting farmers in their efforts to feed the planet with healthy solutions.
  • The Rovensa group continually invests in R&D to develop the solutions of the future and offer its customers the widest and most diversified range of bioSolutions.
  • Rovensa Next brings together a global network of over 2,000 employees with a commercial presence in more than 80 countries.
  • Backed by 13 production plants, 30 R&D laboratories, centers of excellence and more than 850 technical experts in the field, Rovensa Next combines global expertise with the knowledge of its local teams to provide dedicated know-how and support to customers.
  • Would you like to find out more about us: rovensanext.com
  • To support our development, we are currently looking for a Customer Care Specialist for the Middle East & North- Africa (MENA) perimeter, on a permanent contract.
  • You will be responsible for the execution, follow-up and timely support of all customer care activities.
  • This role is a key position to facilitate the smoothness and assure the efficacy of the business activities in MENA region.

Order entry & fulfilment:

  • Update Pricebook according to the price list and ensure exactitude of prices and sales conditions
  • Prepare and optimize palletizations of sales orders
  • Communicate with Central office on order leadtimes and freight quotation updates on orders
  • Ensure final proforma invoice is confirmed by customers in due time
  • Keep customers updated on ETD and ETA (Estimate time of Departure & Arrival)
  • Ensure compliant export documents & import conditions as agreed (free days of demurrage)

Data maintenance & compliance:

  • Request and follow-up material creation in SAP and in our Master data Platform (MDG)
  • Request and follow-up customers & suppliers’ creation (SAP & MDG)
  • Update the monitoring & reporting file (sales, order status) on a daily basis.

Payment collection:

  • Ensure follow-up of payment due dates
  • Be proactive in reminding notices to customers

Job Requirements

  • Bachelor’s degree in administration, international trade, export, customer relations or similar
  • 2-3 years of experience in customer care, logistics and administrative role
  • Demonstrated experience in office systems and business support services
  • Very good proficiency in English & French languages (minimum B2 level required)
  • Strong proficiency in MS office.
  •  SAP knowledge is a plus
  • Excellent written and verbal communication skills
  • Flexible approach to work, ability to work independently and in a team environment
  • Excellent organizational and time management skills
  • Rigorous, detail-oriented and accurate
  • Ability to be proactive
  • Customer oriented
  •  Willingness to learn and upgrade
  • Team player


    WHAT WE OFFER :
  • Opportunity to work in a stimulating environment and in an international company
  • Be part of a multicultural, dynamic, passionate and committed team
  • Career development, possibilities of training and personal development


     

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