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Job Description
- Rovensa Next is the Rovensa Group's global business unit dedicated to biosolutions for agriculture.
- Rovensa Next aims at sustainable and responsible agriculture, supporting farmers in their efforts to feed the planet with healthy solutions.
- The Rovensa group continually invests in R&D to develop the solutions of the future and offer its customers the widest and most diversified range of bioSolutions.
- Rovensa Next brings together a global network of over 2,000 employees with a commercial presence in more than 80 countries.
- Backed by 13 production plants, 30 R&D laboratories, centers of excellence and more than 850 technical experts in the field, Rovensa Next combines global expertise with the knowledge of its local teams to provide dedicated know-how and support to customers.
- Would you like to find out more about us: rovensanext.com
- To support our development, we are currently looking for a Customer Care Specialist for the Middle East & North- Africa (MENA) perimeter, on a permanent contract.
- You will be responsible for the execution, follow-up and timely support of all customer care activities.
- This role is a key position to facilitate the smoothness and assure the efficacy of the business activities in MENA region.
Order entry & fulfilment:
- Update Pricebook according to the price list and ensure exactitude of prices and sales conditions
- Prepare and optimize palletizations of sales orders
- Communicate with Central office on order leadtimes and freight quotation updates on orders
- Ensure final proforma invoice is confirmed by customers in due time
- Keep customers updated on ETD and ETA (Estimate time of Departure & Arrival)
- Ensure compliant export documents & import conditions as agreed (free days of demurrage)
Data maintenance & compliance:
- Request and follow-up material creation in SAP and in our Master data Platform (MDG)
- Request and follow-up customers & suppliers’ creation (SAP & MDG)
- Update the monitoring & reporting file (sales, order status) on a daily basis.
Payment collection:
- Ensure follow-up of payment due dates
- Be proactive in reminding notices to customers
Job Requirements
- Bachelor’s degree in administration, international trade, export, customer relations or similar
- 2-3 years of experience in customer care, logistics and administrative role
- Demonstrated experience in office systems and business support services
- Very good proficiency in English & French languages (minimum B2 level required)
- Strong proficiency in MS office.
- SAP knowledge is a plus
- Excellent written and verbal communication skills
- Flexible approach to work, ability to work independently and in a team environment
- Excellent organizational and time management skills
- Rigorous, detail-oriented and accurate
- Ability to be proactive
- Customer oriented
- Willingness to learn and upgrade
- Team player
WHAT WE OFFER : - Opportunity to work in a stimulating environment and in an international company
- Be part of a multicultural, dynamic, passionate and committed team
- Career development, possibilities of training and personal development