Key Accounts Manager
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- 19In Consideration
- 27Not Selected
Job Details
Skills And Tools:
Job Description
About Taager
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
About the Role
As account manager you will:
- Serve as the primary point of contact for assigned Merchants during onboarding.
- Develop and implement personalized onboarding plans tailored to each Merchant
- Proactively address merchants' questions, concerns, and roadblocks throughout the onboarding process.
- Collaborate with internal teams (Commercial, Account Managers, Finance) to ensure seamless cross-functional support for our merchants.
- Monitor and track key onboarding metrics to identify areas for improvement and optimize the process.
- Develop and maintain comprehensive onboarding documentation and resources.
- Stay up-to-date on new product features and updates to effectively communicate them to merchants.
- Actively participate in team meetings and contribute to ongoing improvement of the onboarding program.
Job Requirements
- You have 1-3 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, or Media buying and e-commerce-related experience.
- You are proficient in MS Office (particularly MS Excel).
- You are a multitasker able to juggle multiple accounts at a time while maintaining sharp attention to detail.
- You have excellent listening, negotiation, and presentation skills.
- You have strong verbal and written communication skills.
- You are familiar with SaaS such as Salesforce
- Experience in the e-commerce industry.
- Media buying basics.
