Telesales Manager

Key Responsibilities:

• Lead, motivate, and manage a team of telesales representatives.
• Conduct regular performance reviews and provide constructive feedback.
• Set clear performance goals and sales targets for the team.
• Develop and implement effective telesales strategies to achieve sales targets.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Work closely with the marketing team to align sales and marketing efforts.
• Train new hires on telesales techniques, product knowledge, and customer service standards.
• Provide ongoing training and development opportunities for the team.
• Ensure high levels of customer satisfaction by addressing customer inquiries and resolving issues promptly.
• Develop and maintain strong relationships with key customers and stakeholders.
• Monitor and analyze sales performance metrics to identify areas for improvement.
• Prepare regular sales reports for senior management.
• Ensure compliance with all pharmaceutical industry regulations and company policies.
• Stay updated on industry trends and regulatory changes.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 year of experience in a telesales Manager role and one year of experience in the pharmaceutical industry.
• Proven track record of achieving sales targets and managing a telesales team.
• Strong understanding of the pharmaceutical business model and industry regulations.
• Excellent communication, leadership, and interpersonal skills.
• Proficient in Microsoft Office Suite.