Job Details
Skills And Tools:
Job Description
We are currently hiring a Customer Service Associate , Egypt for a leading multinational BPO company based in UK, having their offices in Philippines, South Africa and now opening their office in Egypt, the company is dedicated to delivering high-quality AI based customer service solutions.
Job Scope:
As a Call Centre Manager, you will be responsible for overseeing daily operations, managing team performance, and driving customer service excellence. You will implement best practices, monitor key performance indicators (KPIs), and lead initiatives to enhance efficiency and customer satisfaction. Your role will involve workforce planning, process optimization, technology management, and ensuring compliance with industry standards. Through strong leadership and strategic decision-making, you will foster a high-performance, customer-centric workplace culture while continuously improving service delivery.
Job Requirements
Qualifications:
● Bachelor’s degree in Business Administration, Management, or a related field preferred; equivalent work experience will be considered.
● Minimum of [5-7] years of experience in a call center environment, with at least [2-4] years in a managerial or supervisory role.
● Strong leadership and team management skills; excellent analytical and problem-solving abilities; proficiency in call center software and CRM systems; excellent verbal and written communication skills.
● Ability to manage multiple tasks and prioritize effectively; strong decision-making skills; proactive and results-oriented; ability to work under pressure and handle challenging situations.
● Relevant certifications (e.g., Call Centre Management, Six Sigma) are a plus.
