Workshop Section Head

 Supervision of Workshop operations:
• Accountable for the overall productivity of the technical staff (engineers, and technicians)
• Monitor, control, and improves service performance
• Control the consumption of spare parts and consumables in the workshop
• Accountable for the workshop equipment and tools, and ensure proper preventive maintenance procedures are in place
• Accountable for implementing health and safety procedures and guidelines in the workshop
• Provide the Service Center Manager with data and support as needed for workshop operations improvement (efficiency, resourcing, etc.)
• Tracks key KPIs for the workshop operations, and devises plans and initiatives for improvement.
• Meet manufacturers performance and operational guidelines
• Carries out vehicle repair and maintenance work according to predetermined technical, quality, and safety standards, and as advised by the Service Manager.
• Explains technical service operations to technicians and engineers their work.
• Responsible for effective, efficient cost, time and quality repair work.
• Works closely with service advisors to understand and adhere to required service details.
• Reports to the Supervisor any vehicle defect not been identified as part of the allocated job card.
• Responsible for issuing parts orders required for repair.
• Responsible for adhering to health and safety procedures.

 Customer Satisfaction:  
• Ensure efficiency and quality customer service
• Analysis statistically customer complains
• Provide reports for common problems to solve the root cause.