Duties & Responsibilities: Retail Team & Banking parameters Fulfillment: - Configure the parameters needed from E-khales side to be sent to the bank side.
- Review the merchant’s documents and approve it. “Sales Analysis & Fulfillment”
- Monitor the Merchant file approval cycle and send it to the bank. “Sales Analysis & Fulfillment”
- Follow up receiving the banks approval. “Sales Analysis & Fulfillment”
- Assign the needed terminal to the nominated merchants and manage the terminal stock between the HUBs.
- Validate the parameters set by the bank side.
- Attend meetings internally within the company’s various departments or externally with Merchant Acquiring service providers or card schemes in regard of any issues related to Merchant Acquiring operations or projects.
- Supervise the Merchant Acquiring Operations to ensure correct adoption of policies and procedures in order to guarantee that the company’s business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards.
Deployment process: - Assign the needed terminal from each HUB to the deployment team to start deployment process.
- Fulfill the terminal setup & testing before deployment.
- Monitoring the warehouse terminals process and inventory.
- Follow up the deployment process to the merchant.
- Update PM by the deployment to start activating the merchant.
- Manage, supervise, and monitor all Merchant Acquiring operations, ensuring efficient and effective delivery of support to attain optimum customer satisfaction.
Analysis and merchant monitoring: “Sales Analysis & Fulfillment” - Receive the needed reports from the bank & prepare the merchants’ activity dashboard.
- Analyze the merchants’ dashboard and merchants’ activity.
- Keep PM update by their merchant’s analysis
- Monitor any unusual merchants’ activity and transactions.
- Overview Monthly POS statistics and MIS, ensuring they are accurately prepared, analyzed, and presented on a timely manner to the management with the purpose of identifying ongoing potential for improvement
Follow merchants’ technical problems: - Follow up merchants’ technical issues and inquiries.
- Follow up the help disk and deployment team respond form technical problems solutions’.
- Follow up with vendors their SLA to solve the hardware technical issues.
- Report and analyze the spare parts cost and durability
Preparing the terminals: - Follow up with the banks the new license of the new terminals’ brands & models.
- Follow up the technical part with the bank to install the payment application on E-khales’ terminals.
- Follow up the update of the injection key from the bank side to E-khales’ terminals.
- Follow up the required operators’ SIM card covered by the APN from the bank
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