Sales Account Manager Team Leader
Nasr City, CairoPosted 2 years ago80Applicants for3 open positions
- 72Viewed
- 16In Consideration
- 33Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage a team of account managers in order to achieve customer satisfaction.
- Plan monthly/daily objectives to facilitate achieving targets.
- Lead, train, provide feedback and work with minimal supervision.
- Ensure that any issue is resolved within the team and modify undesirable behaviors in a timely manner in order to control healthy working environment.
- Encourage team members to collaborate to build team spirit for the business profit.
- Execute process improvement plans to achieve monthly/ daily targets and goals.
- Ensure team activities and practices are comply with company guidelines related to quality of service and inform them with changes.
- Prepare reports regarding clients/students’ complaints, in order to take actions and analysis.
- Investigate and resolve customer complaints and queries.
- Monitor & motivate team members to achieve targets, contributing to organizational incentive and motivational activities.
- Continuously monitor the performance of the team, and craft tailored development plans for each member.
Job Requirements
- Bachelor's degree in a relevant field (business administration, education, or a related discipline).
- V. Good English.
- Proven experience in customer service team leading, preferably in an educational institution or training center.
- Strong coaching and development skills.
- Able to communicate and motivate.
- Ability to make decisions and solve problems quickly and effectively.
- Task/Target Oriented
