Business Operations Executive
Smart Village, GizaPosted 4 years ago205Applicants for2 open positions
- 64Viewed
- 15In Consideration
- 0Not Selected
Job Details
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Job Description
- Handling Fawry's complaints received from users directly (via portal “Help & Support”).
- Handling Fawry's complaints received from call center & live chat agents (via internal tickets).
- Follow Fawry's complaints SLA and be committed to it.
- Report & follow technical issues with our support team whenever required.
- UAT Fawry Portal & Fawry's applications New releases and report issues whenever required.
- Configure Fawry's new services whenever required.
Job Requirements
- Bachelor degree in a related discipline.
- 3-5 years of experience in operations.
- Very Good spoken and written English language.
- Good knowledge of Excel, Outlook, and Word.
- Excellent communication skills.
- Details oriented.
- Active and know how to prioritize tasks.
