Customer Support Manager - Alexandria
FunRock -
Alexandria, EgyptPosted 7 years ago246Applicants for1 open position
- 95Viewed
- 20In Consideration
- 71Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Build and lead the customer service team. Experience in recruitment and building operations is key.
- You and your team will be at the heart of our business and manage our customers' queries via various channels including live support, emails, social media and multiple different platforms.
- Work within a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively atmosphere and ensuring all customers feel at home and welcome.
Job Requirements
- You will be reporting directly to the Chief of Marketing in Sweden.
- Lead Customer Service/Support with excellent customer service experience, verbal communication, and customer support skills is highly sought by FunRock.
- We offer some of the best career progression plans with the opportunity to advance your career.
- Bachelor Degree (Language sections’ graduates are preferable).
- MBA holders are preferred
- Proven experience working in a customer service supervisory role with an approach of being solution focused through to effective troubleshooting.
- Proven ability and demonstrated role model to manage and mentor staff.
- Knowledge and experience working in the gaming industry combined with having a strong commercial awareness of FunRock and competitors would be advantageous.
- Capable to handle customer complaints and resolve them.
- High ability to establish trust with customers.
- Ability to prioritize the workload and work under pressure.
- Computer literacy ideally proficient using CRM logging and tracking systems
- Excellent verbal and written communication.
- Positive, can-do attitude and approach.
- Have a professional and personable demeanor.
- Flexible team-player and supportive to them at all times.
- Fluent English language
- Awareness about Gulf Region and its cultural aspects would be advantageous.
