Customer Support Manager - Alexandria

FunRock - Alexandria, Egypt

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Build and lead the customer service team. Experience in recruitment and building operations is key.
  • You and your team will be at the heart of our business and manage our customers' queries via various channels including live support, emails, social media and multiple different platforms.
  • Work within a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively atmosphere and ensuring all customers feel at home and welcome.
Job Requirements
  • You will be reporting directly to the Chief of Marketing in Sweden.
  • Lead Customer Service/Support with excellent customer service experience, verbal communication, and customer support skills is highly sought by FunRock.
  • We offer some of the best career progression plans with the opportunity to advance your career.
  • Bachelor Degree (Language sections’ graduates are preferable).
  • MBA holders are preferred
  • Proven experience working in a customer service supervisory role with an approach of being solution focused through to effective troubleshooting.
  • Proven ability and demonstrated role model to manage and mentor staff.
  • Knowledge and experience working in the gaming industry combined with having a strong commercial awareness of FunRock and competitors would be advantageous.
  • Capable to handle customer complaints and resolve them.
  • High ability to establish trust with customers.
  • Ability to prioritize the workload and work under pressure.
  • Computer literacy ideally proficient using CRM logging and tracking systems
  • Excellent verbal and written communication.
  • Positive, can-do attitude and approach.
  • Have a professional and personable demeanor.
  • Flexible team-player and supportive to them at all times.
  • Fluent English language
  • Awareness about Gulf Region and its cultural aspects would be advantageous.
About this Company

FunRock develops and publishes social MMO games, localized to the players' own preferred languages to build strong communities and create strong traction in local markets. With a strong focus on MENA (The Middle East and North Africa), FunRock works towards becoming the strongest mobile strategy gaming house in the region.

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