Job Details
Skills And Tools:
Job Description
Our company is located in the USA and we are a dynamic and rapidly expanding organization committed to delivering excellence in the logistics service industry. We are seeking a highly motivated and detail-oriented professional to join our team as a Dispatch Team Lead within our Dispatching Department. This role is crucial in our operations, involving close collaboration with the dispatch team to ensure efficient and effective coordination of resources to meet our clients' needs.
NOTE: We DO NOT move forward with candidates that skip the voice recording questions.
Position Overview:
This position is FULLY remote!
As a Dispatch Team Lead, you will work closely with the dispatch team to ensure that all tasks are performed efficiently and effectively. Your responsibilities will include overseeing the dispatching process, optimizing routes, monitoring field activities, collaborating with operational managers, tracking key performance indicators, maintaining accurate records, and providing excellent customer service.
Key Responsibilities:
- Collaborate closely with the dispatch team to efficiently dispatch personnel and resources to meet customer demands and operational requirements.
- Work with the team to optimize routes, minimize travel time, and reduce fuel costs while maximizing productivity.
- Provide real-time support to the dispatch team to ensure smooth operations in the field.
- Collaborate with operational managers to develop and implement strategies for continuous improvement in dispatch operations.
- Track and report key performance indicators related to dispatch operations, providing insights for improvement.
- Ensure accurate record-keeping of all service calls, dispatch details, and customer information in our computerized system or logbook.
- Provide excellent customer service by addressing customer inquiries, concerns, and complaints professionally and empathetically.
Job Requirements
All Dispatching Training Will Be Provided By Us!
Please DO NOT apply if you are not proficient in English!
Qualifications:
College degree required. 3-5 years of experience in managing customer experience center or dispatch center is required. All dispatch related training will be provided. Successful candidates will demonstrate strong management and organizational skills, acute attention to detail, and the ability to manage and work well with their team. Position requires strong personality traits, to allow highly persuasive, professional, and savvy customer service, while ensuring all necessary details regarding a diverse customer base are met perfectly by our service team. Strong conflict resolution skills; candidate must be able to identify challenges that need to be met and overcome, diplomatically and effectively.
- MUST speak excellent english
- Proven leadership in customer service center or related fields
- Strong ability to multitask
- Very good knowledge of technology and use of productivity apps
- MS Office Excel, Word, Power Point
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Ability to thrive in a high-pressure environment and adapt to changing circumstances.
Additional Skills and Qualifications :
- Leadership experience is a MUST.
- Strategic thinking and problem-solving skills.
- Proven ability to develop and implement process improvements.
- Knowledge of budgeting and cost management.
- Experience with performance metrics and data analysis preferred.
- Strong decision-making capabilities and the ability to make sound judgments under pressure.
