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Job Description
- Receiving and reporting all complaints,inquiries and issues that is received via customers' calls, visits, Facebook and website pages.
- Effectively use Customer Service Management(CRM) software applications
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions, process customer accounts and file related documents and reports.
Job Requirements
- Proven customer support experience not less than 3 years (experience in real estate field is preferred).
- Familiarity with CRM systems and practices.
- English: Fluent.
- Excellent communication skills.
- Ability to multi-task, solve problems and manage time effectively.
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