Company DescriptionSutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionCustomer Service Consultants in this role get to:Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.QualificationsOur most successful candidates will have:High school diploma or Bachelor degree Demonstrated ability to perform at a high level, to support our high volume of inbound callsExcellent verbal and written communication skills; proficient reading skills requiredMulti-tasking skills, showcased through the use of several applications; experience working with CRM applications preferredBasic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience requiredPrior customer service experience preferredAlexandria resident is a mustFluent English language speaker is a must