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IT Service desk

Al Ahly Medical Company
Giza, Giza

IT Service desk

Giza, GizaPosted 24 days ago
168Applicants for1 open position
  • 164Viewed
  • 15In Consideration
  • 1Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Serving as the first point of contact for users seeking technical assistance over the phone
    or email or onsite.
  • Performing remote troubleshooting through diagnostic techniques
     Installs, troubleshoots, services, related PC software, telephones, cables, and
  • Investigates information, network, and communications needs of users, and makes
    recommendations regarding software and hardware. Moves equipment from office to
  • Maintains all support work orders in company ticket system
     May participate in after-hours support via cell phone and remote access to PC and/or
  • Ensure end-users have optimal working equipment
  • Ensure end-users are supported quickly and efficiently for incidents, problems, and
    requests; reduce first-call- resolution times; must have excellent judgment for when to
  • Ensure the LAN in office is working efficiently
  • Works with other teams and departments in performing tasks associated.

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related
  • 1-2 years of experience in a similar position.
  • Knowledge of Active Directory DNS DHCP
  • Knowledge of Microsoft Infrastructure
  • Strong troubleshooting and problem-solving skills.

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