Job Details
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Job Description
Specifically, there are 4 key responsibilities for this role to own and lead:
- Owner of the online flows and performance funnel (metrics)
- Determine the “why” behind sub-optimal metrics and make requests of merchants, IT, etc.
- Drives the “Project and Product” Roadmap for the team
- Serves as the PMO (project management office) for the team ensuring thorough, comprehensive project plans are set for all major initiatives
Additional responsibilities include:
- Manage site functionality and user experience on wizu mobile properties.
- Responsible for all day-to-day operational aspects of the website including shipping, payment methods, order fulfillment, customer service & call centers and defect resolution for both the web and mobile platforms.
- Lead measurement and reporting on key performance indicators and provide actionable data to key stakeholders to inform decisions to improve the business.
- Manage the relationship with 3rd party vendors
- Manage training and communication to retailers on wizu operational functions.
- Work with IT, e-commerce platform partner and E-Commerce Marketing and Digital Manager to set road map and execute site optimizations, enhancements and new functionality
- Monitor site performance and identify any issues and make improvements that impact sales and consumer/retailer satisfaction.
Job Requirements
- 5 plus years E-Commerce and Operations experience. Retail experience a plus.
- Bachelor’s Degree. Master’s degree a plus.
- Ability to manage multiple tasks in a rapidly changing environment
- Strong project management skills
- Demonstrated management or leadership skills
- Documented experience managing website operations for an E-Commerce business
- Documented ability to analyze/interpret data and proactively make recommendations and successfully implement plans
- Excellent written / verbal communication skills
- Effectively communicate with all levels of the organization
- Ability to work independently, self-motivated and results oriented
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