Call Center Representative (Customer Service)

Orientals for Urban Development - Maadi - Ring Road - Nasr City, Cairo

44
Applicants for
2 open positions
30
Seen
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
  • Bachelor degree
  • Very Good command of English language
  • Maadi / Ring Road / Nasr City Resident
  • Customer Focus
  • Data Entry Skills
  • Listening, Phone Skills
  • Verbal Communication
  • Building Relationships
  • People Skills
  • Problem Solving
  • Multi-tasking