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Call Center Agent

Mubasher
Nasr City, Cairo

Call Center Agent

Nasr City, CairoPosted 29 days ago
98Applicants for1 open position
  • 44Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Responsible for ensuring that all customers’ inquiries are handled on timely manner, also responsible for Quality Assurance and Problems solving,

• Directly deals with customers face-to-face, or by telephone, handle follow up calls /escalations hard calls when required.

• Receive and record customer orders (sell& buy) and send them to operation department to be executed.

•  Receive freeze and unblocking stocks requests and follow up the process till done.

• Create customers account on AT, store and modify it when it’s necessary, Update the existing database with changes and the status of each customer.

• Handle clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments

•  Provide back-up support to other group members in the performance of job duties as required.

• Telemarketing duties include contacting current and potential customers, build customer’s interest in the services and products offered by the company and provide new customers with information about our services.

•  Set appointments for the sales team.

• Contribute to team effort by accomplishing related results as needed / as per KPIs targets attributes set.

Job Requirements

it's a MUST brokerage background.

+ 3 years of experience

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