Call Center Agent
Mubasher -
Nasr City, CairoJob Details
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Job Description
- Responsible for ensuring that all customers’ inquiries are handled on timely manner, also responsible for Quality Assurance and Problems solving,
- Directly deals with customers face-to-face, or by telephone, handle follow up calls /escalations hard calls when required.
- Receive and record customer orders (sell& buy) and send them to operation department to be executed.
- Receive freeze and unblocking stocks requests and follow up the process till done.
- Create customers account on AT, store and modify it when it’s necessary, Update the existing database with changes and the status of each customer.
- Handle clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
- Provide back-up support to other group members in the performance of job duties as required.
- Telemarketing duties include contacting current and potential customers, build customer’s interest in the services and products offered by the company and provide new customers with information about our services.
- Set appointments for the sales team.
- Contribute to team effort by accomplishing related results as needed / as per KPIs targets attributes set.
Job Requirements
- It's a MUST brokerage background.
- +3 years of experience
