Account Management Executive
New Cairo, CairoPosted 1 year ago448Applicants for8 open positions
- 427Viewed
- 148In Consideration
- 9Not Selected
Job Details
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Job Description
- Serve as the primary point of contact for assigned clients/accounts
- Handling and solving client’s inquiries and complaints over the phone (Inbound Calls)
- Manage the full lifecycle of client relationships, from onboarding to ongoing support
- Responsible for making outbound communication and engagement campaigns for Clients.
- Respond to inquiries, address concerns, and ensure a high level of client satisfaction
- Coordinate with internal teams (e.g. leasing, property management, sales) to deliver exceptional servic
- Maintain detailed records of client interactions and account activitie
- Identify opportunities to upsell or cross-sell additional real estate service
- Provide regular status updates and performance reports to clients
- Identify areas for process improvements and suggest solutions
Job Requirements
- 0-1 year of experience in a call center or customer service role (real estate knowledge is a plus but not required).
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle difficult situations professionally.
- Proficiency in using computer systems and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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