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Account Management Executive

Mountain View
New Cairo, Cairo

Account Management Executive

New Cairo, CairoPosted 28 days ago
398Applicants for8 open positions
  • 106Viewed
  • 38In Consideration
  • 9Not Selected

Job Details

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Job Description

  • Serve as the primary point of contact for assigned clients/accounts
  • Handling and solving client’s inquiries and complaints over the phone (Inbound Calls)
  • Manage the full lifecycle of client relationships, from onboarding to ongoing support
  • Responsible for making outbound communication and engagement campaigns for Clients.
  • Respond to inquiries, address concerns, and ensure a high level of client satisfaction
  • Coordinate with internal teams (e.g. leasing, property management, sales) to deliver exceptional servic
  • Maintain detailed records of client interactions and account activitie
  • Identify opportunities to upsell or cross-sell additional real estate service
  • Provide regular status updates and performance reports to clients
  • Identify areas for process improvements and suggest solutions

Job Requirements

  • 0-1 year of experience in a call center or customer service role (real estate knowledge is a plus but not required).
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and the ability to handle difficult situations professionally.
  • Proficiency in using computer systems and familiarity with CRM software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

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