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Call Center Agent

cCc callcenter and Digit...
Nasr City, Cairo

Call Center Agent

Nasr City, CairoPosted 26 days ago
307Applicants for12 open positions
  • 141Viewed
  • 22In Consideration
  • 37Not Selected

Job Details

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Job Description

  •  Assist in the formulation of targets for individuals and teams
  •  Hire and onboard new employees
  •  Answer questions from staff and provide guidance and feedback
  •  Measure performance with key metrics such as call abandonment, calls waiting etc.
  •  Prepare monthly/annual results and performance reports

Job Requirements

  • Experience in customer service is essential
  • Experience in Banking
  • Working knowledge of MS Office
  • Knowledge of performance evaluation procedures
  • Excellent organizational and leadership skills
  • Ability to work under pressure

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