Call Center Agent
Nasr City, CairoPosted 1 year ago340Applicants for12 open positions
- 141Viewed
- 22In Consideration
- 37Not Selected
Job Details
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Job Description
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Prepare monthly/annual results and performance reports
Job Requirements
- Experience in customer service is essential
- Experience in Banking
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Excellent organizational and leadership skills
- Ability to work under pressure
