Call Center Agent

• Communicate with customers who are late in paying their installments and follow up with them until the overdue installments are paid.
• Handle customer complaints, forward them to the relevant parties, and follow up on them.
• Respond to customer inquiries.
• Respond to customer inquiries through various communication channels (phone calls and social media).
• Record customer calls and their results.
• Ensure customer satisfaction and provide the required support.
• Know the company's policies and procedures for responding to customer inquiries.
• Preparing the required monthly/annual results and performance reports.