Company Overview:

Dimofinf is a leading software house with a strong reputation for delivering innovative technology solutions to clients across various industries. With a focus on cutting-edge software development and a commitment to excellence, Dimofinf is dedicated to providing high-quality services that meet and exceed client expectations.

Job brief:

We are looking for a Quality Assurance Specialist to join our team and oversee the quality of all services that our organization provids.

Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our services. 

Ultimately, you will work with a team to ensure our services meet our organization’s standards across the board.

Responsibilities:
• Review and evaluate employees’ phone, email, ticket, and chat records
to ensure quality, accuracy, policy, up-to-date information, and core
values are met.
• Identify training and improvement needs per employees’ and
Department as a whole.
• Maintain a keen understanding of the Consultant Success Plan,
policies, sales incentives, and best practices.
• Provide coaching, constructive and timely feedback, advice and
guidance based on quality assurance findings, and delivers
performance feedback to employees.
• Facilitate calibration sessions with the management team to ensure
alignment and excellence is executed.
• Analyze call trends and discover ‘pain points’ that could be worked on
with other departments to improve the overall experience.