Quality Monitoring Analyst (Call Center)
Maadi, CairoPosted 1 year ago- 16Viewed
- 4In Consideration
- 6Not Selected
Job Details
Skills And Tools:
Job Description
* Identify and remedy defects within the production process
* Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
* Compile and analyze statistical data
* Ensure that user expectations are met during the testing process
* Draft quality assurance policies and procedures
* Investigate customer complaints and product issues
* Improve Quality performance results; initiate new ideas, send regular quality tips, and simulate quality sessions
* Help agents improve their performance based on the identified relevant quality-related training needs analysis.
Job Requirements
* Call Center experience is essential.
* GSM (mobile knowledge) and experience are a must, with a minimum of 6 months.
* Experience in telecommunications companies is a must.
((Vodafone – Orange – EX WE- Etisalat Misr- Etisalat UAE – DU -AT&T - Verizon).
* Experience as a Quality Analyst or similar role is a must, a minimum of 1 Year.
* Strong computer skills and knowledge of QA databases and applications
Benefits:
* Medical and social insurance.
* 2 Days off.
* Profit Share.
* Attractive salary.
