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Workforce Management (WFM) Senio...

Etisalat Egypt
Maadi, Cairo
Etisalat Egypt logo

Workforce Management (WFM) Senior Specialist

Maadi, Cairoposted 1 month ago
66Applicants for1 open position
  • 25Viewed
  • 6In Consideration
  • 0Not Selected

Job Details

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Job Description

Job Description:

We are seeking a WFM Senior Specialist to ensure optimal staffing and scheduling that supports our call center operations, enhances productivity, and meets service level objectives.

Responsibilities:

  • Develop forecasts and schedules based on historical data and real-time inputs
  • Monitor intraday performance and recommend adjustments as needed
  • Collaborate with operations to ensure staffing alignment with call volumes
  • Generate WFM reports and dashboards for leadership
  • Identify trends and recommend process improvements

Job Requirements

Requirements:

  • Bachelor’s degree in Business, Statistics, or a related field
  • 2+ years of experience in WFM within a call center or BPO environment
  • Proficient in WFM tools (e.g., Genesys, Verint, NICE, etc.)
  • Analytical thinker with attention to detail
  • Excellent communication and coordination skills

Why Work With Us?

  • Join a fast-growing, tech-driven company
  • Work in a flexible and innovative environment
  • Opportunities for growth in workforce operations


 


 

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