SR. Outbound Hotel Reservation Agent (Africa Focus)
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Job Details
Skills And Tools:
Job Description
Handle outbound calls to confirm reservations for hotels in African countries, providing guests with all necessary booking details.
Assist in making, modifying, and canceling reservations for various hotels and destinations across Africa.
Provide guests with in-depth information about hotel rates, services, availability, and local travel information related to African destinations.
Coordinate with local hotels in Africa to ensure special requests are handled promptly and guest needs are met.
Upsell hotel services such as room upgrades, special packages, and experiences tailored to African destinations.
Maintain accurate records of all reservations, special requests, and communication with clients and hotels.
Resolve any booking issues or discrepancies with hotels in Africa to ensure guest satisfaction.
Build strong relationships with hotels and other travel-related partners across Africa to improve guest offerings.
Job Requirements
Previous experience in a hotel reservations or travel booking role with a focus on Africa is preferred.
Strong understanding of the African hotel and tourism market.
Excellent communication skills with the ability to handle outbound calls professionally.
Familiarity with popular travel destinations in Africa and local tourism trends.
Ability to work in a fast-paced environment while maintaining attention to detail.
Proficient in using hotel reservation systems and Microsoft Office Suite.
Fluency in [languages required, e.g., English, French, Arabic] is a plus, especially if dealing with multiple African regions.
