1-Greet all guests and assist them with check-in and check-out

2-Maintain a positive attitude and friendly with clients and handle any situation or problem with clients.

3-Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

5-Maintain an accurate room status at all times

6-Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

7-Manage guest bookings and reservations

8-Supervise front desk staff and ensure that they provide excellent customer service

9-Monitor staff performance and provide feedback

10-Train and coach front desk staff

11-Monitor and review guest feedback