Sales & Operations Specialist

• E-commerce sales and operations specialist is responsible for ensuring the smooth and efficient functioning of the online store.

Core Responsibilities:

• Order Management:
• Receiving, processing, and fulfilling customer orders accurately and efficiently. This includes picking, packing, and shipping items. 
• Inventory Management:
• Maintaining accurate stock levels, tracking inventory, and coordinating with suppliers to ensure sufficient stock availability. 
• Customer Service:
• Addressing customer inquiries, resolving complaints, and handling returns or exchanges in a timely and professional manner. 
• Website Maintenance:
• Ensuring the online store website is up-to-date, accurate, and user-friendly. This may include updating product information, images, and pricing. 
• Logistics and Shipping:
• Coordinating with shipping providers, managing shipping costs, and ensuring timely delivery of orders. 
• Quality Control:
• Implementing and maintaining quality control procedures to ensure products meet standards and are shipped in good condition. 
• Reporting and Analysis:
• Generating reports on sales, inventory, and customer feedback to identify areas for improvement.