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Job Description
Manage multiple accounts; develop positive working relationships with all customer touch points
Drive client retention, renewals, upsells and client satisfaction
Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
Job Requirements
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Minimum of 5 years of experience in account management within a marketing or advertising agency
- Proven success in managing client relationships &delivering results.
- Strong managerial skills
