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Job Description
- Greet and welcome guests as soon as they arrive at the office.
- Proceed with Check-in & check-out processes on the system.
- Brief the guests about the activities, info & expectations.
- Reservation confirmation calls.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Job Requirements
- English language is a must (verbal/written)
- Social & welcoming attitude
- Good listener
- Hospital attitude.
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Formal e-mail writing
- Ability to be resourceful and proactive when issues arise
- Customer service attitude
- High school degree; additional certification in Office Management is a plus