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Job Description
Location: Remote (Egypt-based candidates only)
Employment Type: Freelance Monthly Contract (Immediate Hiring)
Working Hours: 9 AM – 2 PM (UAE Time), Break: 2 PM – 3 PM, 3 PM – 8 PM (UAE Time), 6 days/week (Monday - Saturday)
Compensation: 11,000 - 13,000 EGP
We are a fast-growing UAE-based e-commerce brand looking for a highly responsive communication specialist who is fluent in both Arabic and English to manage customer interactions across all social and messaging platforms.
This role blends customer support, live chat, and conversational sales — ideal for someone who can speak in a warm, light Emirati dialect, guide customers through their product choices, and provide fast, thoughtful responses that convert leads into buyers.
Key Responsibilities:
- Respond to inbox messages, comments, and DMs on Instagram, WhatsApp, and other platforms
- Offer real-time customer support with product questions, order help, and general inquiries
- Understand product specs, features, and comparisons to guide customers in their purchase decisions
- Use a conversational Emirati Arabic tone / Formal English tone that matches our brand’s personality
- Convert leads into customers using soft sales techniques and clear communication
- Keep records of customer interactions and collaborate with internal teams
- Follow up on open queries and escalate technical/order issues when needed
Job Requirements
- 1–3 years of experience in customer service, chat-based support, or social media communication
- Strong written and spoken Arabic (with light Emirati dialect) & English
- Ability to understand and explain product specs, compare features, and guide customers through the buying process
- Good typing speed and attention to detail
- Familiarity with tools like WhatsApp Business, Instagram, and CRMs
- Sales mindset and patience in handling repetitive queries
- Strong internet connection and availability for 10-hour shifts
- Bonus: Experience in e-commerce or consumer electronics/appliances
