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Job Description
Talent Manager is needed for a Video Chat application which is operating across the Middle East.
We are looking for an experienced & passionate individual to join our family, a product company which creates amazing products for customers across the globe and now planning to penetrate the MENA mobile video chat market.
Responsibilities:
- Recruit and manage female Hosts, Idols and Talent Agencies.
- Review past experience and have a brief conversion before adding into being added into platform.
- Divide & manage 2 groups of hosts: Standard Host & VIP Host (for VIP users), base on earnings and activity.
- Create process and best practices for managing Payments, Recruitment and retention of Idols.
- Recruit VIP concierge for our Platinum customers which could get support anytime directly via the App and or on Whatsapp (In Arabic & English)
- Be-in charge of earning reports and update key stakeholders
- Act as an intermediary between the company & Hosts/Agencies:
- Activate host account.
- Urge host to work Agencies to recruit new idols and drive higher retention figures.
- Remind the host’s & Idols not to violate the Platform terms and policies.
- Troubleshoot between Company & Hosts
- Report bugs to operation teams for prompt fixes to provide a better experience to hosts and users.
- Collect Feedbacks from Idols about the product and their main obstacles and challenges to provide a better experience for Idols and Customers.
- Cross-check payroll and redemption data of Idols & Agencies.
- Act as Pulse's sole contact point regarding payments and redemptions of Hosts.
- Take care of Platinum clients services:
- Responsible for establishing contact with VIP users, collecting, compiling, analysing and managing user information.
- Differentiate services for VIP users, answer questions and maintain good communication with users.
- Continue to follow up with the condition of VIP users every day, and make strategies to maintain and enhance user activity
- Coordinate and analyse various effective activities in accordance with the policies/plans of the operation team, and also help the operation team to collect questions and feedback from VIP users
Job Requirements
Job Requirements:
- Based in Egypt.
- Native Arabic Speaking and writing.
- Good at English in both writing and speaking.
- Strong Communication Skill, have related work experiences is a plus
- Proficient in dating, video call - matching & live-streaming apps, understand the needs and psychology of normal & VIP users.
