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Job Description
- Troubleshooting issues in the product (application and data), database server and networks, to minimize the risk of disruptions
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Investigate ,analyze and resolve hardware and associated software and communications problems with computer systems.
- Create and maintain network users/permissions.
- Ensure proper security setup of end-user desktops and manage IT security issues.
- Perform basic firewall administration tasks and firewall policies via GUI and command line.
Job Requirements
- 1+ years of experience
- Fluency in English