Technical Support Engineer
Maadi, Cairo
Job Details
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Job Description
- Handling customer inquiries .
- Answering incoming calls, Chats, Web forms…….etc.
- Offering customers products and services.
- Performing administrative functions, Updating client accounts.
- Diagnosing and solving hardware/software faults.
- Evaluates system potential by testing the compatibility of new programs with existing programs.
- Provide outstanding phone, email, web chat-based technical and account services support to our customers.
- Installing and configuring computer systems-Investigating,
- Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.).
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Processing customer correspondence, Handle escalated calls or escalated customer issues.
- Achieve Key Performance Indicator targets to meet business goals and objectives.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Meeting service level in handling all transactions measured through productivity reports.
Job Requirements
- Degree in Information Technology, Computer Science or equivalent.
- Proven working experience in enterprise technical support, IT support-Strong problem-solving skills.
- Basic network troubleshooting is a must.
- Excellent written and verbal communication skills.
- Good English (Speak & Writing).
