Technical Support Engineer
New Cairo, Cairo
Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to requests via phone, email, or in person.
- Install, modify, and repair computer hardware and software.
- Resolve technical issues related to LAN/WAN, printers, desktops, and other peripherals.
- Maintain daily performance of computer systems.
- Troubleshoot system and network problems, diagnose and solve hardware or software faults.
- Follow up with users to ensure the issue is resolved.
- Document internal procedures and maintain logs of issues and resolutions.
- Support the rollout of new applications and updates.
- Set up new users’ accounts and profiles and deal with password issues.
- Escalate unresolved issues to the next level of support.
Job Requirements
- Diploma or Bachelor’s degree in IT, Computer Science, or related field.
- 1–3 years of experience in technical support or helpdesk roles.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Familiarity with Windows, Microsoft Office, basic networking, and ticketing systems.
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