Application Support Engineer - T...
eBSEG -
Maadi, Cairo
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
As an application support team member, you will be expected to
Deploy and install client systems as
- Use your knowledge of windows server installation and configuration of different roles to make proper deployment suggestions in release deployment process and deploy/package the application Services releases.
- Use Knowledge of IIS web server to deploy/package the application web releases.
- Use knowledge of database servers MSSQL and queries to prepare/modify the needed scripts to deploy Databases to client systems.
- Short or Long Travel outside Egypt to support company clients.
Investigate and resolve client issues as
- Use knowledge and training of application components to find missing components for the services and websites needed.
- Use knowledge and training of application to troubleshoot environment specific issues by reviewing event viewer logs and application logs.
- Use knowledge and training of application database servers MSSQL to investigate SQL issues with client systems. Respond to the customers in the agreed service level agreement.
- Review/Own tickets system for pending tickets and action it if needed with escalation to proper departments when needed. understand client issues and help reproduce it.
Support other teams with needed support tasks
- Maintain application support documentation.
- Design and support application reports.
- Write administration/installation and configuration and other guides for the applications and train client staff on delivered systems.
Job Requirements
- B.A. in Computer Sciences, or related field
- Minimum of 3 years’ experience in a software Industry with minimum 2 year in a support role
- knowledge of database servers MSSQL and SQL language (MySQL and oracle is a plus)
- very good English is a MUST
- previous experience following manual and deploying applications
- Hard worker and adaptive in response to new reactions
- Excellent organizational, analytical, as well as oral and written communication skills
- Excellent interpersonal and communication skills (oral and written)
- Proven documentation skills with consistent accuracy of details
- Strong understanding of change control processes, time management, multi-tasking and attention to detail.
- Strong knowledge of Network and HTTP concepts
- Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
- Experience in supporting a 24 x 7-hour environment
- Possibly to Travel for periods around 3 months or more
Plus, to have:
- The ability to explain complicated concepts in a simple manner
- Strong Knowledge of Security and Pen Test Concepts
- Knowledge of Stress Test tools and methodologies
- Flexibility to align work hours with business processes and afterhours system.
- Proven ability to understand a customer’s business environment and processes
