Technical Support Engineer
GPS -
10th of Ramadan City, Sharqia
Job Details
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Job Description
- Manage user accounts, permissions, and access controls within IT systems.
- Set up new user accounts, email configurations, and devices for team members.
- Install and update software applications, ensuring compatibility and data security.
- Monitor network traffic to identify and resolve connectivity issues.
- Perform regular system updates, backups, and disaster recovery planning.
- Provide technical support to staff for hardware, software, and network-related issues (Advanced layer of support).
- Respond and document all troubleshooting and incident management actions via the ticketing system.
- Provide emergency 24 x 7 on-call support on a rotating basis.
- Collaborate and support the work of other staff engaged in similar functions.
Job Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 3–5 years of demonstrable experience as an IT specialist or in technical support, network administration, or a related role.
- Relevant professional certifications, like MCSA, MCSE, CCNA, CCNP.
- Proficiency in operating systems, Microsoft Windows and network technologies.
- Knowledge of network administration protocols, firewalls, and IT security best practices.
- Hands-on experience with virtualization technologies like “VMware vSphere”.
- Very good at English
- Good communication skills, both written and verbal.
Transportation is provided.
