Customer Order Specialist / Supply Chain Specialist

Full Time

Signify -
Nasr City, CairoPosted 5 years ago

346Applicants for1 open position

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Job Description

Accept and validate sales order by checking references and validating relevant information
Check availability of order and prepare delivery proposal; where needed select proposed alternatives and update order status
Screening of complex orders (specials) regarding technical content and commercial correctness.
Managing specials, combined shipment, missing or dead on arrival.
Managing sales orders up to delivery to forwarding.
Determine with which functionality the wishes of the customer can be realized
Decide if the functionality through the catalog cannot be realized
Treatment specials: Draw-up Special Order report
Describe what the customer wants, where it differs from the commercial catalog and formulates possible solutions
Monthly reporting of order receipts, deliveries, sales and stock levels.
Discuss this with Line Manager / Product Marketing / Development / Production Preparation / Planner / Q & R. Adapt the technical content of the order.
Sending special orders: Receives ready signal of Manufacturing planner.
Initiate & run improvement projects.
Requests the internally responsible to deliver substitute goods.
Creates an invoice and lets the order be shipped.
Managing Returns: Receives from Sales the request for goods to be allowed to return. Checks what material is still useful.
Interprets the procedures and determines the amount to be credited. Draughts a Return Authorization Report lists the materials to be returned and justifies the credit amount.
Drive efficiency of order management process; optimize minimum order value & transportation.
Make a selection out of partly contradicting requirements to obtain the most optimal solution for the configuration.

Job Requirements

Strong understanding of customer Order Execution cycle including warehousing and transportation activities.
Strong customer orientation.
Speed & Execution mindset.
Systems Savvy (SAP, Other ERP) User experience.
Communicates with impact.
Builds high performing teams.
Abreast of logistics, planning, production, transport and installation procedures.
Excellent ability to work under heavy stress and efficiently manage multiple tasks.
Proficient with Microsoft Office suite.
Fluency in English is essential, written and spoken.