Client Relations Manager

Confidential Company Zamalek, Cairo

73
Applicants for
2 open positions
65
Viewed
20
In Consideration
51
Not Selected
Experience Needed:
2 to 6 years
Career Level:
Manager
Job Type:
Full Time
Salary:
8,000 to 13,000 EGP per month
Education Level:
Bachelor's Degree
Vacancies:
2 open positions
About the Job
  • We are looking for a Client Relations Manager to create and nurture long-term relationships with clients . You will resolve any issues that arise to ensure clients are satisfied with our services.
  • In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
  • Your goal will be to help us safeguard our revenue and retain our clients.

Your responsibilities will be:

  • Build positive relationship with existing and new clients
  • Provide client support and handle client communications effectively
  • Address client concerns promptly and professionally
  • Inform clients about company products and services
  • Ensure clients requests are handled timely and accurately
  • Develop new strategies to improve client service and satisfaction
  • Maintain up to date knowledge about the markets and the product
  • Create plans to address clients’ inquiries and complaints.
  • Collaborate with internal teams (e.g. sales, Trading, Senior Management to address clients' needs)
Job Requirements
  • Proven experience as a Client Relations Manager or Relationship Manager
  • Background in customer service preferably in banking and investment, knowledge in the precious metals market is a plus
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • Willingness to learn
  • Fluent in English and Arabic a third language is a plus Proficient in MS Office, with working knowledge of CRM platforms
  • Bachelor’s degree in Business Administration, marketing or related field