IT Support Engineer

Alkarma Developments Sheikh Zayed, Giza

Applicants for
1 open position
In Consideration
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Support service that ensures all IT equipment and infrastructure is running to its optimum performance.
  • Install, modify, and make repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
  • Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment.
  • Install specified software packages such as operating systems, virus protection, word processing, or spreadsheet programs into users’ PCs.
  • Execute spot checks on user’s PC’s to ensure compliance with company information security policy and ensure that all PC’s best practices are maintained as per the approved checklist.
  • Diagnosis of desktop, application, networking, and infrastructure issues.
  • Troubleshooting Xerox Printers & reordering supplies.
  • Create & document procedures for support.
  • Work closely with hardware/software suppliers to resolve operational issues.
  • Responsible for maintaining stock inventory & reports.
  • Distribute and explains e-mail, Internet, information security policy, hardware acknowledgment form to end-users, and maintain a log registry for users. -Review hardware assets and assets tags across the company.
  • Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
  • Identify challenges and work to find solutions to avoid future discrepancies.
  • Responsible for operating CCTV and creating backups.
  • Configuring and managing backup & restore procedures.
  • Create, edit, and delete mail accounts on Microsoft Exchange.
  • Manage all tasks needed on the ERP and CRM system.
  • Performing preventive maintenance on PCs.
Job Requirements
  • A bachelor's degree in an IT-related field of study.
  • At least 5 years of experience.
  • Good experience with coding and ERP system.
  • A strong background in supporting and troubleshooting Networks – LAN / WAN and Wireless.
  • Advanced knowledge in handling all common network and Internet protocols.
  • Experience with Wireless Local Area Networks (WLAN / WiFi) and servers.
  • Proven ability to learn and apply new technology.
  • Ability to work with minimal supervision by proactively documenting project progress.
About this Company

At Al Karma Developments, we are industry pioneers in real estate development on the west side of Cairo. From the date our company was established in 1995, we designed and built state-of-the-art residential compounds where the human element remains a priority.

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