Medical CRM Manager

Confidential Company - Maadi, Cairo

125
Applicants for
1 open position
124
Viewed
4
In Consideration
115
Not Selected
Experience Needed:
More than 4 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Delivering a class-leading quality-oriented customer service to help drive customer loyalty, Improve Hospital branding.
  • Ensure that complaints and Inquiries are handled by staff within agreed timescales and in an appropriate manner and follow up outcomes with direct superiors.
  • Manager all administrative/operational components for the Call Center.
  • Responsible for all the aspects of call center unit.
Job Requirements
  • B.sc of Medicine or Pharmacy
  • Certification through the Customer Service / Call Center.
  • Previous Experience in Healthcare organization
  • Minimum 4 years of experience.
  • Minimum 3 years’ experience in Managerial level
  • Must have knowledge of call center phone systems
  • Must have outstanding customer service experience.
  • Strong interpersonal and active listening skills.
  • Must be highly detail oriented and have the ability to effectively multi-task.
  • Must have excellent management and leadership skills
  • Work Condition: 6 days/week , 8 h.