Client Relations Executive

Palm Hills Developments - Smart Village, Giza

201
Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Provide premium service to PHD customers by answering their inquiries handling their concerns promptly and professionally.
  • Initiate welcome calls to new customers, introducing oneself as the point of contact.
  • Establish a strong relation of trust by professionally answering customer inquiries and settling disputes
  • Communicate with customers through various channels (emails, calls, fax and face to face).
  • Liaise with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve customer issues and get required information.
  • Keep daily record of transaction and communications with customers and other departments.
  • Follow up on the progress of requested tasks from other departments.
  • Escalate critical cases of customer grievance and delayed responses from other internal department to the customer service manager.
  • Coordinate, Book and escort the customer in site visits.
Job Requirements
  • Education: Bachelor Degree. Relevant post graduate studies is preferred.
  • Work Experience: 3-5 years of relevant experience in customer relations management.
  • Skills & Competencies: Excellent communication and problem solving skills. Very good presentation skills. Customer oriented.
  • Positive can do attitude, passionate and team spirited.
About this Company

Palm Hills Developments is a leading real estate company in the Egyptian market, primarily developing integrated residential, commercial real estate and resort projects. Founded in 2005 by Mansour and Maghraby Investment and Development Company [MMID], the company which is... (More)

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