E-Commerce Head Of Operations - Cairo

Confidential Company - Obour City, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
10 to 15 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

A high-growth B2B & B2C E-commerce startup, is looking to upgrade their operational framework to a world-class infrastructure. This is an amazing opportunity for someone looking to apply their prior experience for maximum impact with a quickly growing and successful startup brand.

  • You will be responsible for core operational functions such as order/inventory management, vendor management, building back-end processes to support excellent customer-facing offerings, and hiring. You will report directly to the CEO.
  • Directly manage inbound and outbound inventory processes, including warehouse management, inventory management, fulfillment processes and shipping process (first, middle &last mile) for receiving, quality check, picking, packing, and shipping.
  • Oversee vendor management and streamline purchase order processing
  • Assist in transitioning our current infrastructure to a new ERP system
  • Set Warehouse and operations KPIs
  • Direct warehouse supervisory personnel to achieve the KPIs, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on-time shipment and low shipment issues.
  • Ensure that all  Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on-time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
  • Lead and supervise the Operations team to ensure their productivity and commitment.
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness.
  • Work together with our Finance team to ensure all data related to orders and inventory is accurately and consistently recorded, particularly for end-of-month closings
  • Monitor, analyze, and plan the warehouse's cost to keep at its minimum level.
  • Streamline our hiring processes for scale and focus on getting key potential hires in the door
Job Requirements
  • Minimum 10 years of experience in all E-commerce Logistics operations, including proven 5 years of experience in a similar role as Operations Head
  • Strong Leadership skills for more than 20+ increasing employees.
  • Time-management & analytical skills.
  • Target-driven and result-oriented.
  • High sense of commitment & ownership.