Customer Relation Manager (CRM)

Andalusia Group - Bab Sharq, Alexandria

92
Applicants for
1 open position
91
Viewed
1
Not Selected
Experience Needed:
2 to 3 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Ensures that customers receive the quickest service possible.
  • Assists representatives in handling disappointed customers.
  • Determines a course of action to resolve customer problems.
  • Interacts with customers using phone, fax, email, the company website and in person.
  • Provides assistance to representatives during extremely busy times.
  • Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
  • Collects customer payments.
  • Generates reports for upper management.
  • Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
  • Meets deadlines.
  • Participates in the formulation of the company’s strategic plan.
  • Meeting with managers in the organization to plan strategically.
  • Conducting business reviews using CRM programs.

Job Requirements
  • A bachelor’s degree in Pharmaceutical, science, Medicine or Dentistry.
  • A minimum of 2-3 years’ experience in CRM.
  • Certificate in the same filed - MBA .
  • Excellent interpersonal and communication skills.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

About this Company

Motivated by the Islamic Andalusian era, during which humanity was blessed with the foundations of today's modern civilization in aspects of knowledge, science and medicine, Andalusia group was founded to uphold the noble principles and values inspired by this wonderful age to... (More)

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