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Export Customer Service Manager

Pharco Corporation
Ameria, Alexandria
Pharco Corporation logo

Export Customer Service Manager

Ameria, AlexandriaPosted 11 hours ago
9Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Key Responsibilities:

  • Customer Relationship Management:
  • Serve as the main point of contact for international customers, distributors, and affiliates.
  • Address inquiries, complaints, and service issues promptly and professionally.
  • Order Processing & Fulfillment:
  • Oversee end-to-end order management, from order receipt to final delivery and invoicing.
  • Ensure alignment with regulatory, GMP/GDP, and QA/QC export requirements.
  • Documentation & Compliance:
  • Prepare, review, and manage all export documentation (invoices, CoA, B/L, packing lists, etc.).
  • Ensure compliance with international trade regulations, INCOTERMS, and destination country requirements.
  • Logistics Coordination:
  • Coordinate with freight forwarders, shipping agents, and 3PL providers to ensure timely and cost-effective delivery.
  • Monitor shipment progress and resolve logistical issues or delays.
  • Cross-functional Collaboration:
  • Work closely with planning, production, quality, regulatory, and finance teams to align export activities with internal operations.
  • Support forecasting and supply planning for export markets.
  • Process Improvement:
  • Identify and implement process improvements to increase efficiency and customer satisfaction.
  • Monitor key metrics such as OTIF (On-Time In-Full), lead times, and complaint rates.

Job Requirements

Qualifications & Experience:

  • Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field.
  • 10+ years of experience in export customer service, preferably in the pharmaceutical or FMCG industry.
  • Strong knowledge of international trade regulations, pharmaceutical export compliance, and documentation.
  • Experience with ERP systems (e.g., SAP, Oracle) and customer service tools.

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