Customer Service Supervisor
Maadi, Cairo
Customer Service Supervisor
Maadi, CairoPosted 6 days ago36Applicants for1 open position
- 5Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
What Success Looks Like :-
Success in this role means leading a high-performing customer service team that consistently delivers fast, effective, and professional support.
Ensure smooth daily operations by managing schedules, monitoring KPIs, and addressing escalations promptly.
Your ability to identify performance gaps, coach team members, and implement process improvements directly enhances service quality and customer satisfaction.
Job Requirements
- Bachelor’s Degree of Information Management, Business Administration or related field.
- 3+ years of professional experience in customer service or a similar role, including at least 1 year in a supervisory position.
- Strong leadership and team management skills, with a track record of coaching and motivating others.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle escalated cases under pressure.
- Proficiency in CRM systems and customer service tools.
- Ability to analyze performance data and translate it into actionable improvements.
- Detail-oriented, organized, and able to multitask effectively.
