IT Help Desk Support

Majorel Egypt - Maadi, Cairo

Applicants for
5 open positions
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
5 open positions
About the Job
  • Understand what your customers are looking for.
  • Ensure continues IT Operations to all business functions by providing 1st & 2nd IT support. The office is in Cairo, but we provide IT support, improvements & maintenance also for Berlin, London, Amsterdam, Singapore, etc.
  • Ability to prioritize, investigate and troubleshoot 1st + 2nd line issues. Optimize IT processes.
  • Manage improvements for IT equipment (working stations - PCs, laptops, mobile devices, etc) and software according to company policies.
  • Ensure Customer/Client Service Quality.
  • Improve end-user productivity by access to professional support service.
  • 24/7 support, 365 days divided in shifts.
Job Requirements
  • Graduate in Computer Science/Engineering.
  • 3 – 5 years of experience in computer engineering, systems administration, engineering support or consulting.
  • V.good written and spoken English.
  • Disciplined, Self-driven and focused on getting results, love to automate manual tasks.
  • Quickly learn new things and adapting to change.
  • Ability to communicate with different groups of people; Focus on Customer Satisfaction.
  • Awareness of security procedures within IT.
  • Initial network troubleshooting knowledge.
  • Knowledge of Windows, Chrome & Mac Operating Systems, experience with hardware.
  • Knowledge of Google Apps (GSuite), Active Directory, Remote Desk Service and how SAML SSO works.

About this Company

We serve customers across the world through our 50,000 employees based in 29 countries in Europe, the Middle East, Africa, the Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak... (More)

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