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Job Description
- Understand what your customers are looking for.
- Ensure continues IT Operations to all business functions by providing 1st & 2nd IT support. The office is in Cairo, but we provide IT support, improvements & maintenance also for Berlin, London, Amsterdam, Singapore, etc.
- Ability to prioritize, investigate and troubleshoot 1st + 2nd line issues. Optimize IT processes.
- Manage improvements for IT equipment (working stations - PCs, laptops, mobile devices, etc) and software according to company policies.
- Ensure Customer/Client Service Quality.
- Improve end-user productivity by access to professional support service.
- 24/7 support, 365 days divided in shifts.
Job Requirements
- Graduate in Computer Science/Engineering.
- 3 – 5 years of experience in computer engineering, systems administration, engineering support or consulting.
- V.good written and spoken English.
- Disciplined, Self-driven and focused on getting results, love to automate manual tasks.
- Quickly learn new things and adapting to change.
- Ability to communicate with different groups of people; Focus on Customer Satisfaction.
- Awareness of security procedures within IT.
- Initial network troubleshooting knowledge.
- Knowledge of Windows, Chrome & Mac Operating Systems, experience with hardware.
- Knowledge of Google Apps (GSuite), Active Directory, Remote Desk Service and how SAML SSO works.
