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Job Description
- Serve as the first point of contact for customers seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record problems and their resolution in logs
- Follow up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements
- Age from 26 to 33
- Proven work experience as a Help Desk Engineer
- Solid technical background with an ability to give instructions to a non-technical audience
- BSc degree in Computer Science, information technology, or a relevant field
- Customer-service oriented with a problem-solving attitude
- From Menofia ( Quensa , Shebin Elkoum or Sadat)
Work Location (Sadat City)
