Customer Service Assistant | IKEA | Mall of Arabia | 6th October Egypt

Al-Futtaim - Cairo

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Key Specific Accountabilities:

  • Handles routine customer complaint promptly and courteously.
  • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • Greets and welcomes customers on arrival at the store.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers bags are stored safely and security.
  • Ensures all customers’ queries are attended to in a professional manner.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.
  • Ensure all system procedures are adhered to as per policy / procedure.
  • Suggests improved ways of working going forwards.
  • Understands the impact of increasing sales with Shopping Tools.
  • Briefs the Duty Manager on complaints that require management assistance.
Job Requirements
  • Live and share the IKEA values every day
  • Holds Bachelor's Degree
  • 3 to 5 years experience in smilar role
  • Background or experience in retail, home furnishings, kitchen/office furniture, telecommunication, hotels or related field
  • Customer Focus, Initiative, Sales Driven
  • Proficiency in MS Office applications, especially MS Excel and Word
  • Fluency in Written and spoken English
  • Able to work on rotational shifts, weekends and public holidays
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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