Associate Support Engineer

Sumerge - Maadi, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job
  • Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgments, provisioning activities, etc…
  • Offer alternative solutions where appropriate with the objective of retaining clients’ business
  • Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
  • Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
  • Provide guidance to clients in the use of products.
  • Improve products performance by identifying problems; recommending changes.
  • Monitor and ensure compliance with service level agreements.
  • Prioritize and resolve open cases
  • Improve client references by writing and maintaining documentation.
  • Participate in the development of client training programs by identifying learning issues
Job Requirements
  • 0-2 years exp. in Software Support
  • Database Administration
  • Windows/ Linux Administration is a must
  • Knowledge of Java/JEE Application Servers is a plus
About this Company

Since its debut, Sumerge has been providing enterprise-level web-based and desktop software solutions to its clients, giving them the paramount benefits of information technology that added a comprehensive value to their businesses. Sumerge provides the most comprehensive and... (More)

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