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Customer Service Agent

Elite Students
6th of October, Giza

Customer Service Agent

6th of October, GizaPosted 1 month ago
91Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Be a customer champion! Actively listen to customer inquiries and concerns via phone, email, chat (platform to be specified based on your company's needs).
  • Dive into detective mode! Research and troubleshoot customer issues to find effective solutions.
  • Become a walking encyclopedia! Provide accurate and up-to-date information about our products or services.
  • Turn frowns upside down! Resolve customer complaints efficiently and professionally, leaving them with a smile.
  • (Optional) Be a master persuader! Upsell or cross-sell products or services to enhance customer experience (if applicable to your company).
  • Document your victories! Keep detailed records of customer interactions and resolutions for future reference.
  • Be a team player! Collaborate with colleagues from other departments to ensure seamless customer support.


  • Respond to customer inquiries via phone, email, chat, or in person (depending on the company)
  • Actively listen to customer concerns and identify their needs
  • Research and troubleshoot problems to find solutions
  • Provide accurate and up-to-date information about products or services
  • Resolve customer complaints efficiently and professionally
  • Upsell or cross-sell products or services (in some cases)
  • Document customer interactions and track resolutions
  • Maintain a positive and professional demeanor at all times

Job Requirements


  • Excellent communication and interpersonal skills
  • Active listening skills and ability to empathize with customers
  • Patience and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong computer literacy and proficiency in relevant software
  • Time management skills and ability to meet deadlines

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